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About Us - Frequently Asked Questions
Clyne Farm Centre - Your Questions Answered
What is the current situation in relation to COVID-19?
Head here for the latest information: COVID-19 Awareness & Precautions at Clyne
What time is check-in & check-out?
Check-in time is from 5pm and check-out time is 10am. With advance notice, subject to availability, you can extend these times for a small £ supplement. Please note that our check-in time used to be 3pm. It has been necessary to change the arrival time to 5pm in order to ensure that we have enough time to thoroughly clean the property in accordance with the latest COVID-19 protocols.
Details on how to pick up your keys will be provided once the balance has been paid.
Do you provide bed linen?
Yes all cottages have fully made up beds with duvets. Each bed has two pillows but please ask if you need additional pillows or duvets.
Do you provide towels?
We provide a hand towel (approx 50 x 90 cm) and a bath towel (approx 67 x 135 cm) for each person. We ask that you don't take these to the beach or use them to bath the dog!
Do you provide cots and highchairs?
We can provide cots and highchairs on request. We have mainly travel cots because they are easy to assemble and move where you want them in the cottage. We do not provide cot linen or duvets as we find that people prefer to bring their own.
Can we wash clothes on site?
All properties apart from Byron's Barn have washer/driers in the kitchens. On site we have a laundry room which has a washing machine and tumble drier.
What cooking facilities are provided?
Each cottage has a gas cooker with a four ring hob and oven, apart from Barn Owl Lodge which has an electric cooker. They each also have a microwave and a toaster. Large groups have the option of hiring our main Centre kitchen and dining room.
Each cottage is fully equipped with all standard cooking utensils. If you want to check if a cottage has a particular utensil please ask.
What else is included?
Rental costs include bed linen, electricity, heating, and towels. We also provide a 'starter pack' of essentials like toilet paper, black bags, and washing up liquid. Once these have been used up you will need to provide your own.
Are your properties inspected?
We are inspected primarily by the Wales Tourist Board. Our Cottages have all achieved a 4 Star rating, apart from Byron's Barn which has achieved a 3-star rating, it has similar facilities to all the others but is smaller. We are a member of the Professional Association of Self-Caterers UK (PASC).
We are proud to be one of the first accommodation providers in Wales to have been awarded 'We're Good To Go' certification. The scheme is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines, has carried out a COVID-19 risk assessment and has a process in place to maintain cleanliness and aid social distancing. The scheme has been developed in partnership with Visit Wales, Visit Britain, Visit England, Tourism Northern Ireland, & Visit Scotland to ensure standards across the UK.
Can I bring my dog or cat?
Yes! We welcome dogs and cats at Clyne. If you are staying in our cottages there is a supplement of £5 per night per animal. We ask that your four-legged friends are kept off all the furniture, out of the bedrooms, and are kept under control around the horses and other animals. Animals should not be left alone in the cottages for long periods of time. There are lots of lovely local walks nearby and many of the beaches on Gower are dog friendly. Ted, the Clyne Farm dog loves meeting new friends! If you call into the office there will be free dog treats available and fresh doggy water.
Can I bring my horse or other pets?
Yes! Just ask! We take each type of animal request on a case by case basis. As per dogs and cats, there may be a supplement per night per animal to pay.
There is a paddock on the main site and also one next to The Keepers Cottage or Barn Owl Lodge so you have the option to bring your horse or pony on holiday with you. There is a supplement of £10 per night per horse/pony. Subject to availability.
What paperwork do I need to complete to take part in activities?
Everyone who takes part in our activities must complete a Registration Form. If you are a regular visitor to us the form will need to be updated annually. Complete the form here.
Where do the activities take place?
It depends. Horse riding, archery, indoor climbing, Challenge Valley assault course, raft building, bushcraft/survival, and most problem-solving challenges take place at the main Farm site. Other activities such as gorge walking, surfing, rock climbing, and rock hopping take place at sites away from the Farm. If you don't have your own transport available just ask us to arrange it.
Is Challenge Valley really muddy?
Yes, we have proclaimed since 1989 that Challenge Valley is the Muddiest Assault Course In The World! No one has ever disputed it! That is what makes it such good fun - it's not physically challenging - but great fun for all ages from 8 years upwards. It is muddy all year round, so although the sun may be shining in August you're still going to get dirty!
What equipment do you need?
Your oldest clothes! Wear a swimming costume underneath. Don't forget your shower kit, a towel, a full change of clothes to change into after your shower, and a black bag to take the old clothes away when you've finished!
Why do you have to bring a swimming costume?
Two reasons - we like you to take as many of your muddy clothes off outside the shower block as possible. There are separate male and female changing rooms but the showers are communal so some people prefer to keep their costume on when showering.
Will I be able to complete the course?
Yes! Challenge Valley can be completed by anyone over the age of eight years. It is suitable for all ages and abilities and it's not a race! If you're in a group everyone helps everyone else. We've had all kinds of groups in amongst the mud, from wheelchair users, deaf children, blind adults, people with learning disabilities. You don't have to be superfit to take part. Challenge Valley is not like a hardcore Tough Mudder or equivalent, it is the original muddy assault course!
How long will the course last?
An average group will take around one and a half to two hours.
What is the age limit on Challenge Valley?
The lower age limit is eight and there is no upper limit. We've had pensioners over eighty years old do it. Because it is a team event and not a race, all participants are helped by other members of their group.
How do I book?
You will need to book via our online booking system. You cannot book by phone or email, only online. The diary is currently open for sessions up until October 22nd 2021.
You will need to complete the following easy steps to register:
- Click on this link: BOOK HORSE RIDING
- Click to 'Register' and complete your account details. Note: you need to register. Don't try to make a booking as a 'guest'.
- 'Verify Your Email' by clicking the automated link sent to you by email (check your spam if not received instantly).
- 'Login' with your email & password details.
- 'Add Riders to Your Account' by following the instructions to click on the link to rider registration.
- 'Rider Registration' to be completed with up-to-date details of rider.
- 'Submit' your rider registration details by clicking the submit button.
- Click 'Add Riders' if there are more than one individual under the same account for payment/guardian purposes. So for example, if as a family you all ride, then you can add yourself as a Rider, and then also your children.
- We will grade each Rider to the appropriate riding skill level. Grading can take up to 24 hours as it can only be done during office hours. You will be emailed when this is complete.
- Once the Rider has been graded you will be able to view availability & book riding sessions.
I can't see the dates I want to book?
Currently, you can only book for sessions up until October 22nd 2021 inclusive. Remember you need to register an account, and your riders need to have been graded by us before you can view any availability.
Why hasn't my Rider been graded yet?
We have to manually grade/assess each Rider. Grading can only be done during office hours so please allow up to 24 hours. If we need to clarify any details in order to grade your Rider correctly we will give you a ring.
How do I book special sessions such as Adopt-A-Pony, Wildflower Hacks etc
These sessions are allocated to days throughout the year. The easiest way to find them is to look at the What's On Calendar from your Account homepage. During school holidays Adopt-A-Pony days and half days are usually on Mondays, Tuesdays or Thursdays. Wildflower hacks are usually on Thursdays.
What about Unicorn Experiences and Birthday Celebrations?
Give us a call and we can arrange a special session for you.
I want to book a 60 mins private session but can only see a 30 min option?
60 min private sessions can be booked on request. Give us a call on 01792 403333 and we can see if we have space. They are only available for morning slots.
Can I choose my Instructor or Horse?
No. There are so many factors involved in allocating an instructor or horse to a riding session that it is impossible for us to accommodate specific requests. When you book there is a note section where you can outline any requests you may have. We will do what we can, but sorry we cannot guarantee any of these requests.
Is my child old enough for riding lessons?
Lessons are available for children 5 years old and older. Suitable sessions for younger children (from 2 years old) are led walks (15 mins or 30 mins) or an Introduction to Ponies Sessions (30 mins).
Riding Vouchers & Online System
Now we have the new online booking system we are unable to offer sets of vouchers. If you have any vouchers left unredeemed then we will automatically transfer the monetary amount over to your Clyne online account and will email you to confirm. If you don't see the amount in your account within a few days of your Rider being graded then drop us an email to ask us to check.
I have never ridden with you before and I want to book a hack?
If you wish to book a ride at a more advanced level than lead rein then you will need to book an assessment lesson. Just book either a 30 mins or 60 mins Private Lesson. During this session, we will assess your ability and then grade you on the online system. Once graded you will be able to book riding sessions appropriate to your ability. So if you are graded Advanced you can book Advanced Hacks or Lessons.
What if I am late?
Please arrive 10 to 15 mins before your start time. If you are late the ride will not wait for you. Our rides are carefully timed. Any deviation from the set ride times will mean that sessions will have to be cut short. This is not fair on other riders on your session, or for the sessions that will follow later that day. Make sure you allow for traffic and if it is your first time travelling check you have directions.
Why do you need my height and weight?
We need to know your height and weight so that we can match you to the most appropriate horse or pony for your size. Again please be honest - we don't care if you have put on a few extra pounds over Christmas!
What clothes should I wear?
Comfortable clothes which are suitable for the weather. Waterproof tops and gloves will help keep wind and cold at bay. Please wear trousers, no shorts (even on the hottest day!) as stirrup leathers can pinch and rub. Jodphurs or leggings are a good option. Thick jeans are not ideal as sometimes the seams can rub and they are uncomfortable when wet.
What shoes or boots should I wear?
Ideally, you should wear riding boots, or shoes/boots with a small heel. If that is not possible then you can wear narrow wellies. No open toes or sandals. Spectators should be prepared for muddy paths (yes, all year round!)
I don't have my own riding hat, what do I do?
You can borrow one of our hats. The will be sanitised after use.
It is a requirement that you wear a hat that meets the current BHS Hat Standards (scroll down for pdf). If you have an old hat (and we've seen some old ones!) or if we cannot be certain that your hat is to the correct standard we will ask you to wear one of ours.
If you would like to purchase your own you should try it on before purchasing to ensure it fits correctly. We do not suggest that you go by the size hat you usually wear at Clyne as we have a range of different sizes. We suggest contacting Zoars in Neath. They are offering non-contact fittings. BHS Hat Standards (scroll down for pdf).
You may also wish to consider purchasing a body protector.
Do you have to be experienced to ride at Clyne Farm?
No at all, we cater for riders of all standards - after all, everyone has to start somewhere. Lots have riders have had their very first experience of riding a horse or pony at a birthday celebration at Clyne Farm Centre, and have gone on to take riding qualifications at college and university.
When you register to book you will be asked your level of experience. Please be completely honest at all stages, as exaggerating any aspect of riding competence will not only put yourself but other riders at risk too.
What is the difference between a hack and a trek?
A lot! We do not offer treks, we only offer hacks.
A trek is a ride where horses walk at a steady pace, the horse is in control and the ride follows a set route. The rider does not control the horse but just enjoys the scenery.
A hack allows control of the ride by the rider and the ride will proceed as fast as the least competent rider in the group. Depending on the experience of the riders hacks can range from led walks to fast rides with trots and canters.
What's the difference between a Private, Semi-Private, or Group ride?
~ If you book a Private ride then you will be the only rider in the session with the instructor(s).
~ Semi-Private sessions are available if you would like to ride, for example, with a group of friends or family (2 to 4 riders) and want to guarantee that no other customers will be booked onto the ride. The semi-private price will apply to each rider.
~ If you book a Group ride then any other riders may be booked onto your ride.
Are there set ride times?
Yes, there are set ride times at Clyne. This helps us ensure that riders are allocated to the most suitable session for their capability, and session type preference (Group, Semi-Private, Private etc).
What duration are the rides?
We start with a fifteen-minute introductory led walk for little ones (usually 2 years plus). We offer hacks and lessons which can be from half an hour to two hours + in duration. The most popular are 60 min group hacks or lessons.
What time should I arrive?
Riders need to arrive at least fifteen minutes before their ride time so there is time for them to check in at reception, and be fitted for hats. If you arrive after your booking slot you will miss your ride with no refund available.
Are lessons indoors?
No, all our lessons are outdoors in our 20m x45m all-weather arena which means you have to wrap up warm in winter. All lessons are supervised by our experienced staff. The arena has a sand and rubber chip surface. The sand is a special quarried sand which remains firm and doesn't blow around in the wind.
Are the horses OK in traffic?
Most of our rides are traffic free. Our horses are generally well behaved but remember they are animals and can be unpredictable.
Can I ride on the beach?
Sorry, we are not currently offering beach rides.
I bought Pay it Forward Vouchers in your recent Crowdfunder appeal. Can I use them for riding?
Yes! You can use the monetary credit towards your payment. Just ask us how.
Who is exempt from wearing a face covering?
Customers do not need to wear a face covering unless they wish to do so. However, we ask that all customers (riders and spectators) aged 11 years & older keep a face covering on their person (eg in their pocket) throughout their visit to the Centre. At our discretion, we may ask you to put the face covering on.
~ Customers 5 years old and younger.
~ Customers who in accordance with Government Guidelines have a legitimate reason not to wear a face covering. Eg: Customers who are not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability, or if putting on, wearing or removing a face covering will cause severe distress, or if you are providing assistance to someone who relies on lip reading to communicate. See Government Guidelines for more detail. Please mention your exemption when booking, and on the Riders Registration Form.
~ In Wales from August 3rd 2020 adults are not required to social distance from children under 11 years old. Therefore Staff will not wear face coverings when interacting with children of this age.
Are your staff qualified & are you inspected?
Clyne Farm Centre is a member of the Wales Trekking and Riding Association (WTRA). We are also a member of British Activity Providers Association (BAPA). We hold a Riding School Licence from the City & Council of Swansea. All our staff have experience and qualifications to meet all criteria under the Riding School Licence and membership of WTRA & BAPA. Farm owner Geoff Haden holds a WTRA Riding School Operators Diploma. We adhere to all relevant legislation and guidance and are inspected annually. We hold Public and Employers Liability insurance. Staff hold enhanced DBS checks which are checked on an annual basis, are first aid trained, and have completed safeguarding training. In addition, staff undergo regular internal refresher training. All staff are encouraged to develop professionally and to undertake external training relevant to their role.
We were one of the first accommodation providers in Wales to have been awarded 'We're Good To Go' certification. The scheme is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines, has carried out a COVID-19 risk assessment and has a process in place to maintain cleanliness and aid social distancing. The scheme has been developed in partnership with Visit Wales, Visit Britain, Visit England, Tourism Northern Ireland, & Visit Scotland to ensure standards across the UK.
What is the current situation in relation to COVID-19?
Head here for the latest information: COVID-19 Awareness & Precautions at Clyne