TERMS AND CONDITIONS

ACCOMMODATION BOOKINGS

ACTIVITY BOOKINGS

Horse Riding:

  • Full payment is required at the time of booking.
  • We operate a 24-hour cancellation policy. If you wish to cancel a session log onto your online account and cancel. If you do this more than 24 hours before your session start time a credit will be applied to your account automatically which you can use to book future sessions. If you would prefer to have the money refunded please email us. Please note you cannot ‘edit’ a session, you must cancel and rebook. If you cancel less than 24 hours or less before your session start time then no refund or credit is due.
  • The same policy applies to voucher bookings, vouchers will be forfeited if ride not cancelled in time.
  • Refunds will not be given if riders refuse to mount, or complete the full time session booked. Rides will only be cancelled by us in exceptionally bad weather.
  • It is the rider’s responsibility to give an honest and accurate assessment of their ability when booking. If a rider is assessed to be at a standard not adequate to take part in a session then for the safety of all concerned we will not allow the ride to go ahead.

    COVID RELATED TERMS 
  • Should your situation change, we will accept cancellations up to 24 hours in advance before the start time of your lesson.
  • Do not attend if you or any member of your household are displaying symptoms of COVID-19. Please see the NHS website for details of symptoms.
  • 15 minutes before the start time of your session, please go to the Stables to have your hat fitted. Please sanitise your hands before entering. Please do not enter the stables until instructed to do so.
  • All rides will be strictly risk assessed and will be kept within the rider’s competence level.
  • By booking a ride, you have acknowledged that you have read and accepted these Terms and Conditions.
  • Clyne Farm Centre reserves the right to change, cancel or reschedule any rides for the safety and welfare of our clients, horses, and staff.
  • No refund will be given if Customers do not adhere to any aspect of the Booking Criteria and/or Terms & Conditions.
  • A full refund will be offered if; we are unable to provide our service due to lockdown laws; or guests are prevented from receiving services, because, for example, lockdown laws in the UK or abroad have made it illegal to receive or use the services. Alternatively, guests can accept a voucher for the amount paid. As a small family run business refunds affect the potential survival of our livelihood so we humbly ask that customers do consider the voucher as an option.

All Other Activities & Parties: A 50% deposit is required at the time of booking, with the full balance due 6 weeks before the activity start date. Final participant numbers are required 7 days before the activity start date or the balance will be charged on initial (or higher) numbers booked. For a refund, 4 weeks notice in writing must be given. No refunds are given if participants refuse to participate.

Please Note: We reserve the right to change activity programmes due to adverse weather or other conditions beyond our control. We utilise activity providers with appropriate accreditation and public liability insurance of at least £5m.

COMPETITIONS & OFFERS


Social Media Competitions:

The promoter is Clyne Farm Centre.

The competition is open to anyone 18 years or over except employees of Clyne Farm Centre and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The route to entry for the competition is to like the post on our Facebook Page.

Any additional action (including sharing a post, commenting, watch party, tagging etc) are done so at the entrant’s discretion and do not impact the outcome of the giveaway.

We have the right to allow more than one entry per competition at times. We will notify specifically in the post if this is the case.

Closing date for entry will be stated in the post of the Facebook page. After this date, the no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are clearly stated in the Facebook post.

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The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize will be clearly stated in the Facebook Post.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random via the software platform that we will share if anyone wants to know more.

The winner will be notified by private message on Facebook and within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by law and any disputes will be subject to the exclusive jurisdiction of the courts.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, go to our website

The winner’s name will be available via our Facebook page.

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Clyne Farm Centre and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at Privacy.

“Is Your Name” Offer
To qualify: The participant taking part must have the first name mentioned in offer. Spelling variants subject to CFC approval. To qualify via Social Media (Facebook, Twitter or Instagram) follow the instructions in the post. eg; Like & Comment as requested. Offer is for a half price horse riding lesson/hack (half hour for £9.50, or 1 hour for £16), archery/indoor climbing lesson (half hour for £5, or 1 hour for £7.50). Valid for one activity session only. Booking must be made via the channel outlined (eg: by phone) and on the date outlined only. Activity session must be booked and completed, subject to availability, within 6 months of booking date. Offer cannot be used in conjunction with any other offer. Limited to 30 bookings/winners per name offer.

Voucher Discounts
Discount codes are not valid for ‘Multi-Use Vouchers’ or for already discounted vouchers such as ‘Horse Riding Voucher Books’. Codes can only be used once per customer, unless otherwise stated. Other restrictions may apply such as time restraints. Codes cannot be used in conjunction with any other offer. All offers and subsequent bookings are subject to availability.

Facebook Giveway Prize launched 22.09.20: 2-night stay for up to 4 guests in either Hayloft, Dairy, Chapel Barn or Bryon’s Barn outside of school holidays (exact date periods will set up Clyne Farm Centre) in 2020 or 2021, subject to availability. The winner may upgrade their prize for a supplement cost, subject to availability.