COVID-19 Awareness & Precautions at Clyne
In March 2020 we had to temporarily close due to the COVID-19 restrictions. Here we have outlined the latest situation, and what steps we are taking to reduce the spread of the virus. Please note that guidance is still being confirmed for Welsh businesses so our protocols may change.
We are proud to be one of the first accommodation providers in Wales to have been awarded 'We're Good To Go' certification. The scheme is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines, has carried out a COVID-19 risk assessment and has a process in place to maintain cleanliness and aid social distancing. The scheme has been developed in partnership with Visit Wales, Visit Britain, Visit England, Tourism Northern Ireland, & Visit Scotland to ensure standards across the UK.
* Self-Catering Cottages
* Horse Riding
* Other Activities
Self-Catering Cottages will open for stays from 13th July 2020 onwards: Availability
It is the responsibility of every self-catering or short-term rental operator to ensure that they and their properties comply with health and safety legislation in relation not only to self-catering accommodation, but also to ensure the safety of guests and staff in relation to COVID-19.
We aim to do this whilst ensuring that our guests can enjoy a worry-free relaxing stay without compromise. We want you to relax and feel safe during your stay.
What steps are we taking to ensure the safety of our guests and staff?
We have implemented 'Cleaning Protocols for Wales. Self-Catering Properties and Short-Term Lets in the Context of Covid-19'. This guidance has been developed in partnership by the Association of Scotland’s Self-Caterers, the Professional Association of Self-Caterers, and the Wales Tourism Alliance. It is supported by the Tourism Alliance, the Scottish Tourism Alliance & the Wales Association of Self-Catering Operators.
We have conducted a risk assessment for each property to identify potential risks, and have taken active steps to mitigate those risks.
Summary of the procedures followed by our cleaners:
1) Our cleaners ensure the property is ventilated whilst cleaning.
2) They understand the clean level required and have the appropriate equipment.
3) Wear the appropriate protective clothing (disposable gloves, apron & mask where appropriate).
4) Prepare the area to be cleaned (reducing the load) – remove waste, remove dirty linen and towels and carry out any initial cleaning required.
5) Bedding & Linen: Use gloves to remove dirty linen directly into bags and remove from the property prior to cleaning. Remove gloves and dispose of them after stripping beds. Wash hands. Apply clean gloves before putting the clean linen on the beds.
6) The same applies to towels, bathmats, tea towels & any other removable linen items.
7) Disposal of waste: waste of any kind is placed in a plastic bag, tied and removed from the property and disposed of in an external bin. Hazardous waste is disposed of according to government & council guidelines.
8) Clean using appropriate cleaning products – or hot soapy water. All kitchen items are put through the dishwasher or washed in hot soapy water.
9) Disinfect using appropriate virucidal products, ensuring it is left on the surface for the required time to kill the virus. Product manufacturers guidelines are followed.
10) Hands are washed fully after the removal of protective clothing.
11) At the end of each changeover each cleaner completes a Cleaning Standard Checklist. Once complete it is submitted to management staff to check. This ensures that all steps have been completed for every aspect/area of the property listed on the checklist.
In the Property
* To aid efficient cleaning Guest Information Folders have been removed from the properties. The information is now available on our online guest Clyne Portal. We ask that all adults staying in your party read the dedicated COVID section in the Clyne Portal before your stay.
* If guests are unable to access the Portal the information is available on request in a wipeable laminated plastic folder.
* To reassure you your cottage will have been cleaned according to strict protocols. In order for us to ensure efficient cleaning, some items such as ornaments, games, books etc have been removed from your property. We apologise that some properties may not look as attractive as before but we hope you appreciate we have had to do this to keep you safe. In line with the current guidelines, we have also had to remove the majority of throws and sofa cushions.
* If you require any of these items (or anything else!) just ask. They will be provided for your stay, and then quarantined. Or if you prefer please feel free to bring your own. The same goes for kitchen items, we have provided you with a basic number of items which should be more than adequate, but if you think you will want more please bring your own so you know you have what you need.
* More self-catering FAQs
* Terms and Conditions for accommodation bookings can be found here: Terms & Conditions.
* As hosts we will keep contact with guests to a minimum, adhering to current social distancing guidelines. Where contact is inevitable, we will wear protective clothing and maintain a safe social distance.
* Our check-in and check-out procedures are contact-free. Check-in time is 5pm to ensure adequate cleaning time is available.
* Hand sanitiser dispensers are available throughout the farm complex.
* We will ensure that guests have all relevant information that they need ahead of their arrival via email and/or our online guest portal, including: Helpful numbers and contacts; Guidance in case a guest shows COVID-19 symptoms; Local walks / attractions that are open for use under social distancing rules; Appliance, water and heating instructions.
What if a guest develops COVID-19 symptoms?
* Guests should not travel to stay with us if they have any COVID-19 symptoms, diagnosis, or requirement to self isolate within 14 days of arrival. No refunds will be due.
* If any guest develops COVID-19 symptoms (or are asymptomatic but declare the need to self-isolate) whilst staying with us they must inform us immediately. All members of the party must vacate the property and return home immediately to arrange a test, and to self-isolate according to current government guidance. There will be no refund for loss of nights stayed. If for any reason you are unable to travel home and have to self-isolate at the property then all fees for all bookings affected by the self-isolation (yours and other subsequent bookings), or closure of any of our properties for deep cleaning will be charged to you.
* If a guest has acute symptoms, has breathing difficulties, or their life is at potential risk, medical help must be sought by the guest or their party immediately.
* We will refer to appropriate Government guidance on what action to take in the event of a known or suspected case of COVID-19 within the premises.
What can guests do to help?
* All guests should adhere to current guidelines in order to reduce the spread of COVID-19.
* All properties have an adequate supply of cleaning materials, including disinfectant, and hand soap. Guests are encouraged to maintain the cleanliness of the property during their stay.
* On departure day:
~ Please do not strip the bedding.
~ Put any used towels in the bath
~ Fill the dishwasher, and put on a quick cycle to finish by the time you check out.
~ Remove all waste and recycling and place in outdoor bins on the main farm site.
On June 1st 2020 statements were released by The British Horse Society & British Equestrian confirming that following the recent easing of lockdown restrictions by the Welsh Government, riding schools in Wales are allowed to open on a limited basis.
Stables can now offer outdoor private lessons, and semi-private lessons for members of the same household, providing all Government advice on social distancing is followed. As with all travel for exercise in Wales, travel should be within the local area (5 miles) only.
We decided not to rush into reopening and took time to:
* Put in place all necessary COVID-19 protocols, and ensured that they were practical & sustainable.
* Carried out comprehensive risk assessments, and staff training.
* Ensured that our horses and ponies were fit and ready, after weeks of not working.
We are pleased to say that these steps are now complete, and we reopened on Saturday June 20th 2020 for Phase 1.
In Phase 1 the following Booking Criteria will apply:
* Private lessons, or semi-private lessons for groups from the same household (2 to 4 riders) only.
* Only riders who are able to mount, dismount and ride independently without being led can ride during this phase.
* We will not be conducting any lead rein, led walks, lunge, jump lessons or hacks at this stage.
* Customers will need to be able to adjust their stirrups and girth either themselves, or with assistance from someone from the same household, or via verbal guidance from our instructor.
* All Customers must wear their own riding hats and clean gloves. We are not able to lend any equipment, so please bring your own.
Terms & Conditions which must be adhered to:
* Please always remain a 2 metre distance from other customers and staff.
* Should your situation change, we will accept cancellations up to 24 hours in advance before the start time of your lesson.
* Do not attend if you or any member of your household are displaying symptoms of COVID-19. Please see the NHS website for details of symptoms.
* Customers should arrive no more than 10 minutes before their allocated session time. If you do arrive early, please remain in your car and enjoy our view!
* 10 minutes before the start time of your session, please go to the main courtyard. There is a picnic bench to sit and wait, and a hand santiser dispenser on the wall. You must sanitise your hands, and wait to be collected by the instructor.
* Customers should limit how much they touch the horse, and the horse's tack where possible. All tack will be disinfected after use.
* Only one spectator from the same household per lesson is permitted.
* All lessons will be strictly risk assessed and will be kept within the rider’s competence level.
* Please note that our stables, toilet facilities, reception/office, and cafe will remain closed to the public until further notice.
* Please depart immediately following your lesson.
* By booking a lesson, you have acknowledged that you have read and accepted these Terms and Conditions.
* Clyne Farm Centre reserves the right to change, cancel or reschedule any lessons for the safety and welfare of our clients, horses and staff.
* No refund will be given if Customers do not adhere to any aspect of the Booking Criteria and/or Terms & Conditions.
* These COVID specific riding terms are in addition to our standard Terms.
How to book
* All lessons need to be booked and paid for in advance.
* All Customers must have a valid Riders Registration Form (completed within the past year) on file with us. Customers should email the form to the office. No paper versions will be available.
* The booking phone line (01792) 403333 will be open 2pm to 4pm. No other booking methods will be available.
* To receive exclusive notice of availability & updates join our Riding Priority Group
Semi-private lesson 30 mins: £25 (or buy in bulk for £22).
Semi-private lesson 60 mins: £40 (or buy in bulk for £36).
Private lesson 30 mins: £32 (or buy in bulk for £28.80).
Private lesson 60 mins: £50 (or buy in bulk for £45).
All other prices can be found here. Sets of 10 or 5 vouchers can be bought here.
Riding Phase 1 FAQs
My child would like to ride but they need to be led. Can I lead them?
No. To comply with social distancing horses cannot be led. In theory, a member of the same household could lead a horse as they can come within 2 meters of the rider. However, in our view this would compromise overall safety. So regardless of the equine experience of the person offering to lead the horse, this will not be allowed in Phase 1.
I don't have my own riding hat, what do I do?
In Phase 1 you will not be able to use our hats. Please look at purchasing your own. You should try on a hat before purchasing to ensure it fits correctly. We do not suggest that you go by the size hat you usually wear at Clyne as we have a range of different sizes. We suggest contacting Zoars in Neath. They are offering non-contact fittings. BHS Hat Standards (scroll down for pdf).
I don't fit the criteria for Phase 1. When will I be able to ride?
As soon as we are allowed, and it is safe to we will move into Phase 2. The restrictions are there for your safety, to help prevent the spread of COVID-19, and to protect the NHS. Please be patient.
I have got Clyne vouchers to use, can I use them now?
Yes. We understand that many riders have got vouchers that they have been unable to use in recent months. Therefore you can redeem vouchers as part payment for your rides. So if for example, you have a voucher from an Anytime Group Ride Voucher Set (x10 1hr group rides for £288) you will need to pay £21.20 to secure a £50 1 hour private lesson.
From June 10th 2020 you can buy bulk voucher sets (x10) for both Private and Semi-Private rides. If you bought bulk voucher sets (x10 or x5) before this date then they will be for Group rides, where other customers can book onto the same riding session. See our pricing page and voucher sales page for full details.
If you have vouchers that are nearing their expiry date and you have been unable to use them because our stables have been closed, then just get in touch to request an expiry extension.
I bought Pay it Forward Vouchers in your recent crowdfunder appeal. Can I use them?
Yes! You can use the monetary credit towards your payment.
Will you be open every day?
No. During Phase 1 we will be open for lessons a few days a week for set lesson times. This capacity may increase based on demand. To allow time to sanitise in between rides and to avoid Customer congregation there will be a gap in between lesson times. Details of dates and times on offer will be available when you contact us to book.
Currently we are not allowed to offer our other activities - such as climbing, archery, assault course, birthday parties etc.