COVID-19 Awareness & Precautions at Clyne

Updated 04/08/2020

Cleaning at Clyne










In March 2020 we had to temporarily close due to the COVID-19 restrictions. Here we have outlined the latest situation, and what steps we are taking to reduce the spread of the virus. Please note that guidance is still being confirmed for Welsh businesses so our protocols may change.

Clyne Farm Centre are "Good to Go"We are proud to be one of the first accommodation providers in Wales to have been awarded 'We're Good To Go' certification. The scheme is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines, has carried out a COVID-19 risk assessment and has a process in place to maintain cleanliness and aid social distancing. The scheme has been developed in partnership with Visit Wales, Visit Britain, Visit England, Tourism Northern Ireland, & Visit Scotland to ensure standards across the UK.

Jump to:

* Self-Catering Cottages
* Horse Riding
* Other Activities

Self-Catering Cottages

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Our Self-Catering Cottages reopened for stays on 13th July 2020: Availability. Booking Terms: Terms & Conditions.

It is the responsibility of every self-catering or short-term rental operator to ensure that they and their properties comply with health and safety legislation in relation not only to self-catering accommodation, but also to ensure the safety of guests and staff in relation to COVID-19.

We aim to do this whilst ensuring that our guests can enjoy a worry-free relaxing stay without compromise. We want you to relax and feel safe during your stay. 

What steps are we taking to ensure the safety of our guests and staff?

We have implemented 'Cleaning Protocols for Wales. Self-Catering Properties and Short-Term Lets in the Context of Covid-19'. This guidance has been developed in partnership by the Association of Scotland’s Self-Caterers, the Professional Association of Self-Caterers, and the Wales Tourism Alliance. It is supported by the Tourism Alliance, the Scottish Tourism Alliance & the Wales Association of Self-Catering Operators.

We have conducted a risk assessment for each property to identify potential risks, and have taken active steps to mitigate those risks. 

Summary of the procedures followed by our cleaners:
1) Our cleaners ensure the property is ventilated whilst cleaning. 
2) They understand the clean level required and have the appropriate equipment.
3) Wear the appropriate protective clothing (disposable gloves, apron & mask where appropriate).
4) Prepare the area to be cleaned (reducing the load) – remove waste, remove dirty linen and towels and carry out any initial cleaning required.
5) Bedding & Linen: Use gloves to remove dirty linen directly into bags and remove from the property prior to cleaning. Remove gloves and dispose of them after stripping beds. Wash hands. Apply clean gloves before putting the clean linen on the beds.
6) The same applies to towels, bathmats, tea towels & any other removable linen items.
7) Disposal of waste: waste of any kind is placed in a plastic bag, tied and removed from the property and disposed of in an external bin. Hazardous waste is disposed of according to government & council guidelines.
8) Clean using appropriate cleaning products – or hot soapy water. All kitchen items are put through the dishwasher or washed in hot soapy water.
9) Disinfect using appropriate virucidal products, ensuring it is left on the surface for the required time to kill the virus. Product manufacturers guidelines are followed.

10) Hands are washed fully after the removal of protective clothing. 
11) At the end of each changeover each cleaner completes a Cleaning Standard Checklist. Once complete it is submitted to management staff to check. This ensures that all steps have been completed for every aspect/area of the property listed on the checklist.

In the Property
* To aid efficient cleaning Guest Information Folders have been removed from the properties. The information is now available on our online guest Clyne Portal. We ask that all adults staying in your party read the dedicated COVID section in the Clyne Portal before your stay.
* If guests are unable to access the Portal the information is available on request in a wipeable laminated plastic folder.
* To reassure you your cottage will have been cleaned according to strict protocols. In order for us to ensure efficient cleaning, some items such as ornaments, games, books etc have been removed from your property. We apologise that some properties may not look as attractive as before but we hope you appreciate we have had to do this to keep you safe. In line with the current guidelines, we have also had to remove the majority of throws and sofa cushions.
* If you require any of these items (or anything else!) just ask. They will be provided for your stay, and then quarantined. Or if you prefer please feel free to bring your own. The same goes for kitchen items, we have provided you with a basic number of items which should be more than adequate, but if you think you will want more please bring your own so you know you have what you need.
* More self-catering FAQs

General
* Terms and Conditions for accommodation bookings can be found here: Terms & Conditions.
* As hosts we will keep contact with guests to a minimum, adhering to current social distancing guidelines. Where contact is inevitable, we will wear protective clothing and maintain a safe social distance.
* Our check-in and check-out procedures are contact-free. Check-in time is 5pm to ensure adequate cleaning time is available. 
* Hand sanitiser dispensers are available throughout the farm complex.
* We will ensure that guests have all relevant information that they need ahead of their arrival via email and/or our online guest portal, including: Helpful numbers and contacts; Guidance in case a guest shows COVID-19 symptoms; Local walks / attractions that are open for use under social distancing rules; Appliance, water and heating instructions.

What if a guest develops COVID-19 symptoms?
* Guests should not travel to stay with us if they have any COVID-19 symptoms, diagnosis, or requirement to self isolate within 14 days of arrival. No refunds will be due.
* If any guest develops COVID-19 symptoms (or are asymptomatic but declare the need to self-isolate) whilst staying with us they must inform us immediately. All members of the party must vacate the property and return home immediately to arrange a test, and to self-isolate according to current government guidance. There will be no refund for loss of nights stayed. If for any reason you are unable to travel home and have to self-isolate at the property then all fees for all bookings affected by the self-isolation (yours and other subsequent bookings), or closure of any of our properties for deep cleaning will be charged to you.
If a guest has acute symptoms, has breathing difficulties, or their life is at potential risk, medical help must be sought by the guest or their party immediately.
* We will refer to appropriate Government guidance on what action to take in the event of a known or suspected case of COVID-19 within the premises.

What can guests do to help?
* All guests should adhere to current guidelines in order to reduce the spread of COVID-19.
* All properties have an adequate supply of cleaning materials, including disinfectant, and hand soap. Guests are encouraged to maintain the cleanliness of the property during their stay.
* On departure day:
~ Please do not strip the bedding.
~ Put any used towels in the bath
~ Fill the dishwasher, and put on a quick cycle to finish by the time you check out.  
~ Remove all waste and recycling and place in outdoor bins on the main farm site.


Horse Riding

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On June 1st 2020 statements were released by The British Horse Society & British Equestrian confirming that following the recent easing of lockdown restrictions by the Welsh Government, riding schools in Wales are allowed to open on a limited basis.

We decided not to rush into reopening and took time to: 

* Put in place all necessary COVID-19 protocols, and ensured that they were practical & sustainable.
* Carried out comprehensive risk assessments, and staff training.
* Ensured that our horses and ponies were fit and ready, after weeks of not working.

We reopened on Saturday June 20th 2020 for Phase 1. From Monday July 20th we moved into Phase 2. From August 1st we moved into Phase 3.

Phase 3 (August 1st onwards)

In Phase 3 the following Booking Criteria will apply:

* Rides Available: All types of hacks, lessons, led walks, & Adopt A Pony sessions. Full list of options. For Pony Club see FAQ below. 
* Face Coverings & Masks: Relevant to Customers over 11 years old & older only: In circumstances where Clyne Staff are unable to stay 2 meters away from Customers (for example lead rein lessons & led walks) then they will wear a face covering. Customers do not need to wear a face covering unless they wish to do so. However, we ask that all customers (riders and spectators) over 11 years old keep a face covering on their person (eg in their pocket) throughout their visit to the Centre. At our discretion, we may ask you to put the face covering on. Exemptions: See FAQ below.
* Hats: Customers can borrow one of our riding hats, if they do not have their own. They will be sanitised after use.
* Gloves: If Customers would like to wear gloves during their ride they must be clean. 

Terms & Conditions which must be adhered to:

* Please always remain a 2 metre distance from other Customers and Staff.
* Should your situation change, we will accept cancellations up to 24 hours in advance before the start time of your lesson.
* Do not attend if you or any member of your household are displaying symptoms of COVID-19. Please see the NHS website for details of symptoms. 
* To help with social distancing Customers should arrive no more than 15 minutes before their allocated session time. If you do arrive early, please remain in your car and enjoy our view!
* 15 minutes before the start time of your session, please go to Reception. Please sanitise your hands (wall dispenser by the door) before entering. Only one household should enter Reception at a time. 
* Customers should limit how much they touch the horse, and the horse's tack where possible. All tack will be disinfected after use.
* All rides will be strictly risk assessed and will be kept within the rider’s competence level.
* Please do not enter the stables unless instructed to do so. Our toilet facilities are now open, but our cafe will remain closed.
* Please depart immediately following your ride.
* By booking a ride, you have acknowledged that you have read and accepted these Terms and Conditions.
* Clyne Farm Centre reserves the right to change, cancel or reschedule any rides for the safety and welfare of our clients, horses, and staff.
* No refund will be given if Customers do not adhere to any aspect of the Booking Criteria and/or Terms & Conditions.
* These COVID specific riding terms are in addition to our standard Terms.

How to book

* All rides need to be booked and paid for in advance.
* All Customers must have a valid Riders Registration Form (completed within the past year) on file with us. Customers should email the form to the office before their ride time. 
* The booking phone line (01792) 403333 will be every day 9am to 4pm, as a minimum. No other booking methods will be available. 
* To receive exclusive notice of availability & updates join our Riding Priority Group
* Prices: All prices can be found here. Buy in bulk for a lower price. Sets of 10 or 5 vouchers can be bought here.

Riding Phase 3 FAQs

Who is exempt from wearing a face covering?
Customers do not need to wear a face covering unless they wish to do so. However, we ask that all customers (riders and spectators) aged 11 years & older keep a face covering on their person (eg in their pocket) throughout their visit to the Centre. At our discretion, we may ask you to put the face covering on.

Exemptions:
~ Customers 5 years old and younger.
~ Customers who in accordance with Government Guidelines have a legitimate reason not to wear a face covering. Eg: Customers who are not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability, or if putting on, wearing or removing a face covering will cause severe distress, or if you are providing assistance to someone who relies on lip reading to communicate. See Government Guidelines for more detail. Please mention your exemption when booking, and on the Riders Registration Form.
~ In Wales from August 3rd adults are not required to social distance from children under 11 years old. Therefore Staff will not wear face coverings when interacting with children of this age.

What's the difference between a Private, Semi-Private, or Group ride?
~ If you book a Private ride then you will be the only rider in the session with the instructor(s).
~ Semi-Private sessions are available if you would like to ride, for example, with a group of friends or family (2 to 4 riders) and want to guarantee that no other customers will be booked onto the ride. The semi-private price will apply to each rider. 
~ If you book a Group ride then any other riders may be booked onto your ride. 

Will there be set ride times?
Yes, there will now be set ride times at Clyne. This will help us ensure that riders are allocated to the most suitable session for their capability, and session type preference (Group, Semi-Private, Private etc). This policy will continue ongoing.

I don't have my own riding hat, what do I do?
In Phase 2 you will not be able to use our hats. Please look at purchasing your own. You should try on a hat before purchasing to ensure it fits correctly. We do not suggest that you go by the size hat you usually wear at Clyne as we have a range of different sizes. We suggest contacting Zoars in Neath. They are offering non-contact fittings. BHS Hat Standards (scroll down for pdf).
In Phase 3 you will be able to borrow one of our hats.

Why are you not offering Pony Club yet?
The next set of Pony Club sessions will start in September - details to be announced soon. Pony Club sessions are always run outside of school holidays. One of the main reasons for this is that children are often unable to be able to attend each session as they are away on holiday. However, we hope to run some one-off sessions in August as we know many of our Pony Clubbers are extremely keen to get back to Clyne.

I have got Clyne vouchers to use, can I use them now?
Yes. If you have vouchers that are nearing their expiry date and you have been unable to use them because our stables have been closed, then just get in touch to request an expiry extension.  

I bought Pay it Forward Vouchers in your recent crowdfunder appeal. Can I use them?
Yes! You can use the monetary credit towards your payment.

Will you be open every day?
During Phase 2 we will be open for rides a few days a week. Details of dates and times on offer will be available when you contact us to book.
During Phase 3 we will be back open 7 days a week!

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Other Activities

Currently we are not offering our other activities - such as climbing, archery, assault course, birthday parties etc.