COVID-19 Awareness & Precautions at Clyne
Here we have outlined the latest situation, and what steps we are taking to reduce the spread of the COVID-19 virus. Please note that guidance is constantly reviewed for Welsh businesses so our protocols may change.
* Current Welsh Guidance & Legislation.
* From May 3rd 2021 onwards: We can accept bookings from 2 households to stay within one property. The two household rule could continue for Wales into most, if not all, of 2021. Therefore to avoid future disappointment we recommend that if there is more than two households in your holiday party that you book separate cottages. We have nine cottages to choose from!
*2022 & onwards: We hope that all COVID restrictions will have been lifted by then, fingers crossed!
* If your circumstances do not comply with the current legislation but you are booking for a date in the future may be able to book. However, this is on the understanding that your booking may not be able to go ahead unless the legislation or your circumstances change. In this scenario, we reserve the right to refuse or cancel your booking at any point. You will be entitled to a refund or can rearrange for another date.
* Activities: All activities are open including horse riding, muddy assault course, archery and climbing sessions.
We are proud to be one of the first accommodation providers in Wales to have been awarded 'We're Good To Go' certification. The scheme is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines, has carried out a COVID-19 risk assessment and has a process in place to maintain cleanliness and aid social distancing. The scheme has been developed in partnership with Visit Wales, Visit Britain, Visit England, Tourism Northern Ireland, & Visit Scotland to ensure standards across the UK.
We are a member of the Professional Association of Self-Caterers UK (PASC).
It is the responsibility of every self-catering or short-term rental operator to ensure that they and their properties comply with health and safety legislation in relation not only to self-catering accommodation, but also to ensure the safety of guests and staff in relation to COVID-19.
We aim to do this whilst ensuring that our guests can enjoy a worry-free relaxing stay without compromise. We want you to relax and feel safe during your stay.
What steps are we taking to ensure the safety of our guests and staff?
We have implemented 'Cleaning Protocols for Wales. Self-Catering Properties and Short-Term Lets in the Context of Covid-19'. This guidance has been developed in partnership by the Association of Scotland’s Self-Caterers, the Professional Association of Self-Caterers, and the Wales Tourism Alliance. It is supported by the Tourism Alliance, the Scottish Tourism Alliance & the Wales Association of Self-Catering Operators.
We have conducted a risk assessment for each property to identify potential risks, and have taken active steps to mitigate those risks.
Summary of the procedures followed by our cleaners:
1) Our cleaners ensure the property is ventilated whilst cleaning.
2) They understand the clean level required and have the appropriate equipment.
3) Wear the appropriate protective clothing (disposable gloves, apron & mask where appropriate).
4) Prepare the area to be cleaned (reducing the load) – remove waste, remove dirty linen and towels and carry out any initial cleaning required.
5) Bedding & Linen: Use gloves to remove dirty linen directly into bags and remove from the property prior to cleaning. Remove gloves and dispose of them after stripping beds. Wash hands. Apply clean gloves before putting the clean linen on the beds.
6) The same applies to towels, bathmats, tea towels & any other removable linen items.
7) Disposal of waste: waste of any kind is placed in a plastic bag, tied and removed from the property and disposed of in an external bin. Hazardous waste is disposed of according to government & council guidelines.
8) Clean using appropriate cleaning products – or hot soapy water. All kitchen items are put through the dishwasher or washed in hot soapy water.
9) Disinfect using appropriate virucidal products, ensuring it is left on the surface for the required time to kill the virus. Product manufacturers guidelines are followed.
10) Hands are sanitised fully after the removal of protective clothing.
11) At the end of each changeover each cleaner completes a Cleaning Standard Checklist. Once complete it is submitted to management staff to check. This ensures that all steps have been completed for every aspect/area of the property listed on the checklist.
In the Property
* To aid efficient cleaning Guest Information Folders have been removed from the properties. The information is now available on our online guest Clyne Portal. We ask that all adults staying in your party read the dedicated COVID section in the Clyne Portal before your stay.
* If guests are unable to access the Portal the information is available in a paper version, printed just for that guest.
* To reassure you your cottage will have been cleaned according to strict protocols. In order for us to ensure efficient cleaning, some items such as ornaments, games, books etc have been removed from your property. We apologise that some properties may not look as attractive as before but we hope you appreciate we have had to do this to keep you safe. In line with the current guidelines, we have also had to remove the majority of throws and sofa cushions.
* If you require any of these items (or anything else!) just ask. They will be provided for your stay, and then quarantined. Or if you prefer please feel free to bring your own. The same goes for kitchen items, we have provided you with a basic number of items which should be more than adequate, but if you think you will want more please bring your own so you know you have what you need.
* NHS Track & Trace QR codes are on display in each cottage and in public areas, allowing guests to check in with the NHS tracing app.
* More self-catering FAQs
* Terms and Conditions for accommodation bookings can be found here: Terms & Conditions.
* As hosts we will keep contact with guests to a minimum, adhering to current social distancing guidelines. Where appropriate, we will wear protective clothing and will strive to maintain a safe social distance.
* Our check-in and check-out procedures are contact-free. Check-in time is 5pm to ensure adequate cleaning time is available.
* Hand sanitiser dispensers are available throughout the farm complex.
* We will ensure that guests have all relevant information that they need ahead of their arrival via email and/or our online guest portal, including: Helpful numbers and contacts; Guidance in case a guest shows COVID-19 symptoms; Local walks / attractions that are open for use under social distancing rules; Appliance, water and heating instructions.
What if a guest develops COVID-19 symptoms?
* Guests should not travel to stay with us if they have any COVID-19 symptoms, diagnosis, or requirement to self isolate within 14 days of arrival. No refunds will be due.
* If any guest develops COVID-19 symptoms (or are asymptomatic but declare the need to self-isolate) whilst staying with us they must inform us immediately. All members of the party must vacate the property and return home immediately to arrange a test, and to self-isolate according to current government guidance. There will be no refund for loss of nights stayed. If for any reason you are unable to travel home and have to self-isolate at the property then all fees for all bookings affected by the self-isolation (yours and other subsequent bookings), or closure of any of our properties for deep cleaning will be charged to you.
* If a guest has acute symptoms, has breathing difficulties, or their life is at potential risk, medical help must be sought by the guest or their party immediately.
* We will refer to appropriate Government guidance on what action to take in the event of a known or suspected case of COVID-19 within the premises.
What can guests do to help?
* All guests should adhere to current guidelines in order to reduce the spread of COVID-19.
* All properties have an adequate supply of cleaning materials, including disinfectant, and hand soap. Guests are encouraged to maintain the cleanliness of the property during their stay.
* On departure day:
~ Please do not strip the bedding.
~ Put any used towels in the bath
~ Fill the dishwasher, and put on a quick cycle to finish by the time you check out.
~ Remove all waste and recycling and place in outdoor bins on the main farm site.
* Rides Available: All types of hacks, lessons, led walks, & Adopt A Pony sessions. Full list of options.
* Face Coverings & Masks: Relevant to Customers 11 years old & older only: In circumstances where Clyne Staff are unable to stay 2 meters away from Customers (for example lead rein lessons & led walks) then they will wear a face covering. Customers do not need to wear a face covering unless they wish to do so. However, we ask that all customers (riders and spectators) over 11 years old keep a face covering on their person (eg in their pocket) throughout their visit to the Centre. At our discretion, we may ask you to put the face covering on. Exemptions: See FAQ below.
* Hats: Customers can borrow one of our riding hats, if they do not have their own. They will be sanitised after use.
* Gloves: If Customers would like to wear gloves during their ride they must be clean.
Please read & adhere to our Terms & Conditions
Due to COVID restrictions, sadly we have had to place all our traditional birthday parties on hold. However, we still want to help you celebrate your child's special day! So we have adapted some of our activity sessions to include a celebration element. Find out more.